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One operating picture across the systems you already run

INTERA reads your systems, applies your business logic and keeps four things visible: what changed, what disagrees, what needs action, and what keeps happening.

Operations Oversight live
Open incidents
7
+2
Unreconciled
4,812
-311
Latest
Reconciliation Billing vs ERP: 118 invoices differ by more than 0.5%
Incident No data received from WMS since 03:20 UTC
Pattern Readiness drops every Monday after the weekend import
The chain

Event, Reconciliation, Incident, Pattern

Four object types, in a fixed order. Everything a role sees is one of them.

Event
Something important changed.
Reconciliation
Things that should agree — don't.
Incident
Something requires attention and action.
Pattern
Understand what keeps happening, and under which conditions.
Event
A watched Metric moved

Thresholds, trends and data status on the numbers a role owns. The event carries the value, the source and the time.

metrics.trend · metrics.threshold
Reconciliation
Two systems disagree

Continuous comparison between systems, periods and business conditions — with the differing records listed, not summarised away.

usage ↔ billing · orders ↔ invoices
Incident
Someone has to act

A tracked item with an owner, a priority, an expected time to impact and the evidence behind it.

P0 · impact in 2 days · owner set
Pattern
It keeps happening

Recurring combinations of conditions behind incidents and changes — and the option to keep watching them.

4th occurrence · same precondition
Integrations and DataSources

Read-only connections to the systems of record

A DataSource states which system holds the data, what is mapped and how often it is read. Nothing is written back.

ERP SAP · Oracle · BC
CRM accounts
Billing invoices · rating
Mediation usage · CDR
Excel exports · checks
Internal APIs custom
Banking Revolut
Manual inputs forms · mail
IT owns access
Which system, which credentials, which refresh window.

INTERA states the requirement concretely: the system, the DataSource, the fields to map. No open-ended data project.

Business owns logic
Metrics, Events, Incidents, Reconciliations, Patterns.

The people who know how the operation runs decide what counts as a problem — and can change it without a release.

INTERA Roles

A module built around a responsibility, not a data source

Each role arrives with its metrics, its checks and its detection logic. Adjust them; you are not locked in.

Finance Control

Revenue vs billing mismatches, uninvoiced or delayed transactions, margin changes across segments.

12 metrics4 reconciliations
Operations Oversight

Delays across regions or processes, SLA breaches and bottlenecks, workload vs completion gaps.

14 metricsattention queue
Revenue Assurance

Missing or unmapped revenue streams, traffic vs billing inconsistencies, sudden changes in usage.

10 metrics6 reconciliations
Customer Health

Declining activity or engagement, concentration risks, high-value account changes.

9 metricspatterns
Systems & Infrastructure

Server and service availability, backups, disk and storage, certificates, external services.

10 metricshealth rules
Sales & Account Management

Delivered and activated against what was agreed, prices and discounts vs billing, commitments still outstanding.

7 metricscommitments

Different responsibilities. One operating picture.

Roles combine several sources and apply business logic, so nobody connects the dots by hand.

Role packages

Ready-made packages, shaped around real responsibilities

A role package is a reusable set of roles, checks and integrations for one part of the business. The Sysadmin package is included free with every plan.

Sysadmin
Included free

What needs attention across infrastructure, services and suppliers?

Infrastructure healthBackups and restoresService availabilityLicences and certificatesSupplier and vendor SLAsTicket backlog
Finance / Billing Control
Private Beta

Do billing, accounting and payments agree?

Invoicing and billing runsPayments and receivablesAccounting reconciliationTariffs and price listsDisputes and credit notesRevenue leakage
Operations
Private Beta

Which assets, customers or projects are falling outside normal conditions?

Asset and equipment statusCustomer and project healthDelivery and schedule slippageStock and consumablesMaintenance backlogExceptions and deviations
Service Management
Private Beta

Which customer or service problems are becoming operationally significant?

Tickets and requestsSLA breachesRecurring incidentsEscalationsService quality signalsCustomer impact
INTERA Method

A working system, not a set of recommendations

The Method is a hands-on engagement: we work on site with your team, map how the operation actually runs, and leave a configured environment behind. Traditional consulting ends with a document. This ends with dashboards that keep working.

01Map the real data flows, not the documented ones
02Identify blind spots and the checks nobody owns
03Define Metrics that reflect the operation
04Connect the data sources with IT
05Build the first Roles and dashboards together
What you leave with
A working INTERA environmentConnected data sourcesDefined Metrics and business logicOperational dashboards in useVisibility into issues you could not see before

Delivered over several intensive on-site days. Scope depends on how many systems and roles are involved.

Start with one real problem.

One role. One operational problem. One working result.

Bring us a real problem